KOLMISOFT

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• 1: Home
• 2: About us
• 4: Billing and Routing
• 5: SaaS and MOR Rent Services
• 6: Other Products and Services
  • 6.2: Calling Cards
  • 6.3: Auto-Dialer
  • 6.6: Reseller
  • 6.9: SMS
  • Current page is 6.13: Services
  • 6.14: Mobile Number Portability
  • 6.15: Recordings Addon
• 8: Startup Info
• 9: Forum
• 11: Contacts

Services

Support

Our major support efforts focus on educating customers about implementing their desired business model. We strive to provide technical and conceptual support to avoid miscommunication and streamline our customers’ business operations. Our support consists of five levels:

• PLATINUM(response time up to two hours; support via all channels. Dedicated for companies who want to transfer all ATA/IP Phones/ PBX systems/PRI Cards configuration, system monitoring and all VoIP related problems to the Kolmisoft support team)

• GOLD (response time up to six hours; support via Phone, IM, Support system, email)
• SILVER (response time up to 12 hours, support via IM, Support system, email)
• BRONZE (response time up to 24 hours, support via Support system, email)
• FREE (response time up to 48 hours, support via Kolmisoft Forum)

Custom development

Our company releases new software versions of MOR that reflect major trends in the billing features our customers demand. Therefore, our system is highly flexible and customizable. Some of our customers require unique specifications in their billing systems. Typically in such cases, only minor system modifications are needed to tailor Kolmisoft to meet those specific requirements. In the rare cases when minor modifications are inadequate, our approach is custom software development.

Remote Installation and Configuration

Kolmisoft softswitch routing and billing system is installed and configured remotely. Our technicians have a remote access to your billing system, which means that they’re able to constantly monitor system performance and respond to your queries in a timely fashion. We assist telecoms in the startup stages of their billing deployment by providing a professional basic implementation performed by a highly trained and qualified team of support engineers. By providing expert support at the initial stages of market entry, we ease our clients service deployment and speed their time-to-market.