You are here: Home » Other Products and Services » Services
Russian

Services

Support

Our major support efforts focus on educating customers about implementing their desired business model. We strive to provide technical and conceptual support to avoid miscommunication and streamline our customers’ business operations. Our support consists of five levels:

  • PLATINUM(response time up to one hour; support via all channels. Dedicated for companies who want to transfer all ATA/IP Phones/ PBX systems/PRI Cards configuration, system monitoring and all VoIP related problems to the Kolmisoft support team)
  • GOLD (response time up to 3 hours; support via Phone, IM, Support system, email)
  • SILVER (response time up to 6 hours, support via IM, Support system, email)
  • BRONZE (response time up to 12 hours, support via Support system, email)
  • FREE (response time up to 48 hours, support via Kolmisoft Forum)

Remote Installation and Configuration

Kolmisoft softswitch routing and billing system is installed and configured remotely. Our technicians have a remote access to your billing system, which means that they’re able to constantly monitor system performance and respond to your queries in a timely fashion. We assist telecoms in the startup stages of their billing deployment by providing a professional basic implementation performed by a highly trained and qualified team of support engineers. By providing expert support at the initial stages of market entry, we ease our clients service deployment and speed their time-to-market.

Consulting

We are helping to decide what solution suits client’s business most efficiently:

  • What implementation is recommended for specific business case;
  • Calculations to estimate how much it is possible to benefit using Kolmisoft solutions;
  • Recommendations for value added services which could help client’s business to  expand service range, attract more clients and increase profit.

 

Development

projecting and implementing required features per client’s request;

Training

Guiding you through the main functionalities of our product. How to use Kolmisoft products to:

  • o Make daily operations;
  • o Achieve your goals;
  • o Make profit or expand your business range

 


 


^ Top