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Outgoing (Outbound) Call Center

This solution is dedicated mainly to outgoing call center where each agent should 'sell' something to client. In order to do this he has to make many calls per day and talk to a lot of people. This software is designed to help acomplish this task not only for agents but for their managers also.

 

Who is the solution designed for

  • Sales
  • Customer Support
  • Market Research

Features

  • Reporting
  • SoftPhone
  • Realtime Statistics
  • Quality Monitoring
  • Remote management
  • Workforce management

Functions

Main functions:
  • Supports different types of users: administrators and users
  • Each user has his own login to GUI to check his settings
User functions:
  • User can check all his calls during any period
  • He can mark missed calls as 'processed' to help manage them
  • He can check his statistics for selected period (how many calls, percentage of various call types, etc.)
Admin functions:
  • All user functions are applicable for admin also
  • Add/Edit/Delete Users/Devices
  • Can forward device to another one (if agent is not working)
  • Can record/view/listen/download selected agent's calls
  • Can check detailed stats in any period for any/all user(s)