Delivering next-generation visual monitoring capabilities to VoIP carriers and service providers
LUCA Technology helps to increase its’ customers profitability by reducing overheads for voice and data communications through the use of intelligent technologies. Main business activities are Managed Services, Consultancy and Sales Service. Their core competence involves skillfully combined technical and commercial expertise to increase customer efficiency by lowering non-strategic costs in the area of telecommunications.
LUCA Technology was working in the dark because statistics were available only in the end of the day. Moreover getting those statistics out of the switch was hard and unsatisfying manual work.
“If you make a small mistake in the request, you wait for minutes and minutes to get the report done to only realize that you need to correct the input and wait again.” Commented Andrew Han, CEO of LUCA Technology GmbH
Another two pains for the Luca Technology were Web GUI which was very slow to respond and the generation of invoices which sometimes took almost a full business day making it possible to send the invoices only on the following day.
Solution to a problem
LUCA Technology decided to migrate to Kolmisoft MOR and 5gVision bundle. It is a full integration of the Kolmisoft advanced VoIP billing software solution MOR and the 5gVision VoIP/SNMP monitoring suite.
This integration allows MOR customers to have real-time charts and reports for over 30 VoIP parameters, including Active calls, Total attempts, Switched minutes, ACD, ASR, ABR, NER, PDD, % of short calls, % of certain disconnect codes, as well as price and profit statistics. One of the unique features of 5gVision charts is ability to compare current statistics with the previous period statistics. It allows zooming any period in the past and seeing detailed statistics at that time.
At the same time MOR enables companies to be more efficient. It is faster and also has more control on debugging. The major reasons why LUCA Technology decided to choose MOR to resolve their challenges are that MOR Web GUI is quick and the invoice generation takes just a few seconds.
After LUCA Technology started using MOR- 5gVision bundle, transparency got there instantly. Now they are able to monitor the Softswitch activity inside in a near real time, also seeing how numbers of active calls, ACD, ASR, Short calls, profits etc. are evolving over time in nice and intuitive graphs.
A great result of this change can be every Monday created invoices as now it is done quickly and on demand. Efficiency increased by about 50%.
“Comparing the costs to result into profit, we are saving about 800 USD per month as hard facts (hosted costs versus MOR purchasing depreciation over 3 years and support costs). But of course having our own system gives us more flexibility as well.” Andrew Han added
LUCA Technology is very happy with a combination they have found. MOR is an excellent switching and billing engine; 5gVision is a near-perfect data mining tool for tons of CDRs that normally would require long time to process in order to create a graph or a report. None of simple in-house solutions would work here, once it goes past several million CDR records a month.
“For us, 5gVision is a must have. Most switches give you statistical information, but we cannot see it evolving over time and have no means to create decent reports or get e-mail alerts once some values drop below a specific threshold. After all, it is not a primary purpose of a switch – to visualize your data, so the use of a dedicated stats package makes a lot of difference here.” Andrew Han concluded.
About 5gFuture Inc.
5gFuture is an innovative software design company from Toronto, Canada with a mission to create monitoring products based on the web interface of the next generation: quick, intuitive, and flexible.
Please watch a brief introductory video about 5gVision monitoring suite:
To request access to a fully functional demo of 5gVision, or get a free 30-day trial on your own data, please contact: firstname.lastname@example.org.
Kolmisoft is a Global company which provides advanced telecom billing and routing solutions and services in 85 countries. Its’ main solution MOR is a system which allows easily and with no risk expand into new VoIP business directions.
“Our main focus is to secure a solid environment for our clients to build their businesses and progress towards their goals.” commented Mindaugas Kezys, CEO of Kolmisoft.
To request access to a fully functional demo of MOR, get a free trial on your own data or ask a question please contact: email@example.com