Service Provision Terms & Conditions

Last updated: 7 July 2026

These Service Provision Terms & Conditions (“Terms”) govern the provision of software, licensing, installation, maintenance, support, hosting, migration, upgrade, custom development and related services by UAB “Kolmisoft”, company code 301534711, VAT code LT100003884617, registered address Prancūzų g. 12, LT-11329 Vilnius, Lithuania (“Kolmisoft”, “we”, “us”, “our”) to business customers (“Customer”, “you”, “your”).

These Terms apply to all quotations, order forms, annexes, statements of work, invoices, online orders, support plans, service descriptions and other agreements between Kolmisoft and the Customer unless expressly agreed otherwise in writing.

Kolmisoft primarily serves business customers. These Terms are not intended for consumer contracts.

1. Definitions

1.1. Agreement means these Terms together with any quotation, order form, annex, statement of work, invoice, service description, support plan, data processing terms, amendment or other written agreement accepted by the Parties.

1.2. Customer means the legal person, organization, sole trader or other business entity ordering or using the Services.

1.3. Services means any services provided by Kolmisoft, including software licensing, installation, configuration, support, maintenance, hosting, monitoring, upgrades, migrations, custom development, consulting, training and related services.

1.4. Software means Kolmisoft software products, modules, add-ons, updates, upgrades, APIs, documentation and related materials, including MOR, M4 SBC and other Kolmisoft products.

1.5. Equipment means hardware, servers, systems, network equipment, virtual machines, storage, software components or other infrastructure supplied, leased, hosted, managed or used by Kolmisoft for provision of the Services.

1.6. Order means any accepted quotation, signed order form, annex, statement of work, online order, invoice or other written confirmation specifying the Services, pricing, term, support level, licence scope, payment terms or other commercial conditions.

1.7. Add-on means any additional module, function, feature, integration, package or extension of the Software.

1.8. Custom Development means development, modification, integration, scripting, configuration or other work performed specifically for the Customer outside standard Software functionality.

1.9. Support means assistance related to Kolmisoft products, including initial setup assistance, investigation of reported issues, correction of verified Software defects and ticket-based problem resolution according to the applicable support plan.

1.10. Maintenance means operational assistance that may include monitoring, database checks, log rotation, disk-space checks, backup configuration checks, bug-fix installation, system-health checks and operational troubleshooting, as agreed in the applicable Order.

1.11. Business Hours means Monday to Friday, 09:00–18:00 Europe/Vilnius time, excluding Lithuanian public holidays, unless a different support plan is agreed.

1.12. Response Time means the time from Kolmisoft’s receipt of sufficient information about a support request until Kolmisoft provides an initial response via the support system, email, phone, instant messaging, or another agreed-upon communication channel.

1.13. Shortest Service Period means the minimum agreed period of Service use, as specified in the applicable Order.

1.14. Confidential Information means non-public business, technical, financial, commercial, operational, product, security, customer, pricing or other information disclosed by one Party to the other.

1.15. Party means Kolmisoft or the Customer. Parties means both of them.

2. Scope of Services

2.1. Kolmisoft shall provide the Services specified in the applicable Order.

2.2. Each Order may define the relevant Software, license scope, installation details, hosting arrangement, Equipment, support plan, response times, fees, payment terms, minimum term, deliverables, milestones and other specific conditions.

2.3. If there is a conflict between these Terms and an Order, the Order prevails for that specific Service only.

2.4. Services not expressly included in an Order are not included and may be subject to additional fees.

2.5. Kolmisoft may improve, update, modify or discontinue Software features from time to time, provided that such changes do not materially reduce the core functionality of paid Services during the current paid term.

3. Customer Account and Authority

3.1. The person accepting these Terms on behalf of the Customer confirms that they have authority to bind the Customer.

3.2. The Customer is responsible for maintaining accurate contact, billing, technical, and administrative information.

3.3. The Customer must promptly notify Kolmisoft of any changes to company details, billing information, authorized contacts, technical contacts, or other information necessary for the provision of the Services.

3.4. Notices sent to the last contact details provided by the Customer are deemed validly sent.

4. Kolmisoft Obligations

4.1. Kolmisoft shall provide the Services with reasonable skill, care and diligence.

4.2. Kolmisoft shall begin provision of the Services within the timeframe agreed in the applicable Order.

4.3. Kolmisoft shall use commercially reasonable efforts to investigate and correct verified Software defects and Service faults that are within Kolmisoft’s control.

4.4. Kolmisoft shall provide Support and Maintenance according to the applicable support plan or Order.

4.5. Kolmisoft shall maintain the confidentiality of the Customer’s Confidential Information.

4.6. Kolmisoft shall not make material changes to the Customer’s production server or production configuration without the Customer’s approval, except where urgent action is reasonably necessary to preserve security, prevent material damage, stop abuse or maintain service continuity.

4.7. If a Service is suspended due to the Customer’s breach and the Customer cures the breach, Kolmisoft shall resume the Service within a reasonable time after confirmation that the reason for suspension has been resolved.

5. Customer Obligations

5.1. The Customer shall use the Services only in accordance with the Agreement, applicable law, technical documentation and reasonable instructions provided by Kolmisoft.

5.2. The Customer shall provide timely access, information, credentials, approvals, technical details and cooperation reasonably required for Kolmisoft to provide the Services.

5.3. The Customer is responsible for its own network, systems, devices, internet connectivity, power supply, security controls, users, customers, traffic, data, configurations and third-party providers.

5.4. The Customer shall promptly notify Kolmisoft of any Service malfunction, suspected security incident, unauthorized access, misuse, system compromise or material technical problem.

5.5. The Customer shall ensure that its hardware, operating systems, third-party software, network and infrastructure are suitable, secure, properly licensed and correctly configured.

5.6. The Customer shall use any leased, hosted or managed Equipment only for the agreed purpose and shall not damage, modify, relocate, reverse engineer, tamper with or allow unauthorized access to such Equipment.

5.7. The Customer shall be fully responsible for all activity conducted through its accounts, systems, licenses, traffic routes, users, resellers, administrators, API keys and credentials.

5.8. The Customer shall pay all fees when due.

5.9. The Customer shall use the Services for at least the Shortest Service Period if such period is specified in the applicable Order.

5.10. The Customer shall comply with all telecommunications, data protection, consumer protection, tax, anti-spam, sanctions, export-control, numbering, emergency-services and other laws applicable to its business and use of the Services.

6. License and Use Restrictions

6.1. Subject to payment of all applicable fees, Kolmisoft grants the Customer a limited, non-exclusive, non-transferable, non-sublicensable right to use the Software during the agreed term and only within the scope specified in the applicable Order.

6.2. The license scope may be limited by product, server, installation, company, domain, traffic volume, number of channels, number of users, modules, add-ons, redundancy model, support plan or other agreed parameters.

6.3. The Customer shall not:

a. copy, resell, sublicense, rent, lease, distribute or make the Software available to third parties except as expressly agreed in writing;

b. reverse engineer, decompile, disassemble, or attempt to derive the source code of the Software, except to the extent such restriction is prohibited by mandatory law;

c. remove copyright, trademark, license, security or proprietary notices;

d. bypass license checks, technical limitations, security controls or usage restrictions;

e. activate, use or access Add-ons, modules or features not purchased or authorized;

f. split, separate, duplicate or repurpose redundant or multi-server installations into separate standalone licenses without Kolmisoft’s written approval;

g. use the Software to build or assist in building a competing product or service;

h. Use the Services in a way that damages, overloads, disrupts, or threatens Kolmisoft systems or third-party systems.

6.4. If the Customer exceeds the agreed license scope or uses unauthorized Add-ons, Kolmisoft may charge the Customer the applicable fees according to Kolmisoft’s then-current pricing, without prejudice to any other remedies.

7. Installation, Access and Service Provision

7.1. The Customer shall provide all conditions reasonably necessary for installation, configuration, maintenance, modification, inspection or removal of Equipment and Software.

7.2. Remote access shall be provided through secure and agreed methods where reasonably possible.

7.3. The Customer shall not change the installation location, server environment, hardware, operating system, network topology or critical configuration in a way that may affect the Services without consulting Kolmisoft.

7.4. Service provision starts on the date specified in the Order, acceptance act, invoice, activation confirmation or other written confirmation, unless the Parties agree otherwise.

7.5. If the Customer delays access, information, approvals, or other cooperation, Kolmisoft is not responsible for delays or failures resulting from that delay.

8. Support and Maintenance

8.1. Support requests must be submitted through Kolmisoft’s support system or another agreed communication channel.

8.2. Support may be available 24/7 for ticket submission, but response times, escalation and resolution targets apply according to the Customer’s support plan.

8.3. Unless expressly agreed otherwise, Response Times are targets for initial response and do not guarantee final resolution within the same period.

8.4. Kolmisoft may require sufficient technical details before investigating an issue, including logs, screenshots, call examples, CDRs, SIP traces, server access, reproduction steps, and configuration details.

8.5. Support does not include work caused by:

a. Customer misconfiguration;

b. third-party software, hardware, carriers, providers, routes or networks;

c. unauthorized modifications;

d. unsupported operating systems or environments;

e. security compromise caused by the Customer;

f. misuse, negligence or breach of the Agreement;

g. custom code not developed or approved by Kolmisoft;

h. Work outside the purchased support plan.

8.6. Kolmisoft may charge additional fees for work outside the agreed support scope.

8.7. Operating system, third-party software and major version upgrades may be performed only after consultation with the Customer, unless urgent security action is required.

9. Custom Development

9.1. Custom Development shall be performed only if agreed in an Order.

9.2. The Order may define scope, deliverables, timeline, price, acceptance procedure, assumptions and dependencies.

9.3. Unless expressly agreed otherwise, estimates for Custom Development are non-binding estimates and not fixed-price commitments.

9.4. Changes to the agreed scope may require a new quotation, additional fees, and timeline adjustment.

9.5. Unless expressly agreed otherwise, Kolmisoft owns all intellectual property rights in Custom Development, including code, scripts, modules, integrations, tools, know-how and reusable components.

9.6. Subject to full payment, the Customer receives a license to use the delivered Custom Development for its internal business purposes as part of the agreed Software environment.

10. Fees, Invoicing and Payment

10.1. Fees are specified in the applicable Order or invoice.

10.2. Fees are exclusive of VAT, withholding tax, bank charges, currency-conversion charges and other taxes or duties unless expressly stated otherwise.

10.3. The Customer shall pay invoices by the due date stated on the invoice. If no due date is stated, invoices are payable within 14 calendar days from the invoice date.

10.4. Invoices may be sent by email, support system, accounting system, or another electronic method.

10.5. If the Customer does not receive an expected invoice, the Customer must contact Kolmisoft at accounting@kolmisoft.com. Non-receipt of an invoice does not remove the obligation to pay for ordered or used Services.

10.6. If fees are usage-based, variable or calculated by Kolmisoft systems, the Customer agrees that the fees will be calculated according to applicable usage records, pricing rules and billing data.

10.7. Kolmisoft may change prices, tariffs or payment terms by giving at least 30 calendar days’ notice. Price changes do not affect already-paid fixed-term Services during the current paid period unless the Parties agree otherwise.

10.8. If the Customer fails to pay on time, Kolmisoft may charge late-payment interest of 0.2% of the overdue amount for each calendar day of delay, unless mandatory law requires a lower amount.

10.9. The Customer shall reimburse reasonable debt-collection, legal and enforcement costs incurred by Kolmisoft due to late payment.

10.10. Kolmisoft may suspend Services if the Customer fails to pay overdue amounts after reasonable notice.

10.11. Termination or expiry of the Agreement does not release the Customer from the obligation to pay for Services provided before the effective termination date.

10.12. If prices are stated in EUR or USD and payment is made in another currency, currency conversion shall be calculated using the exchange rate applied by Kolmisoft’s bank or payment provider, unless otherwise agreed.

11. Refund Policy

11.1. Except where expressly agreed in writing or required by mandatory law, all sales are final, and fees are non-refundable.

11.2. Setup fees, installation fees, custom development fees, migration fees, support fees, maintenance fees, license fees and prepaid service fees are non-refundable once the relevant Service has started, access has been provided, work has begun, or resources have been reserved.

11.3. If Kolmisoft terminates a Service without cause before the end of a prepaid period, Kolmisoft may refund the unused prepaid portion for that Service, unless the termination results from the Customer’s breach.

12. Taxes

12.1. The Customer is responsible for all taxes, duties, levies, withholding taxes, telecom-related charges and governmental fees arising from its purchase or use of the Services, except taxes based on Kolmisoft’s net income.

12.2. If the Customer is required by law to withhold any amount from payment, the Customer shall increase the payment so that Kolmisoft receives the full amount that would have been received without withholding, unless mandatory law prohibits such gross-up.

12.3. The Customer shall provide valid tax, VAT, exemption or reverse-charge information where applicable.

13. Acceptable Use

13.1. The Customer shall not use the Services for unlawful, harmful, abusive, fraudulent or unauthorized purposes.

13.2. Prohibited use includes:

a. spam, robocalling, scam calls, fraudulent traffic, phishing, spoofing, or deceptive caller identity practices;

b. traffic pumping, artificial traffic generation, SIM-box abuse, bypass fraud, or other telecom fraud;

c. unauthorized access, hacking, scanning, probing, credential attacks or denial-of-service activity;

d. malware, botnets, ransomware, spyware, or malicious code;

e. infringement of intellectual property rights or privacy rights;

f. defamatory, threatening, abusive, discriminatory, or illegal content;

g. violation of sanctions, export-control rules or telecommunications regulations;

h. activity that may damage Kolmisoft’s reputation, infrastructure, security or legal position.

13.3. Kolmisoft may suspend or restrict Services immediately if it reasonably believes that the Customer’s use creates legal, security, operational or reputational risk.

13.4. The Customer remains responsible for its end users, resellers, customers, traffic sources, traffic destinations and business partners.

14. Security

14.1. Each Party shall maintain reasonable technical and organizational measures appropriate to its role, systems and risks.

14.2. The Customer is responsible for securing its own administrator accounts, passwords, API keys, servers, networks, firewalls, access controls, end-user accounts and internal procedures.

14.3. The Customer shall use strong passwords, restrict administrator access, disable unused accounts, apply reasonable security practices and promptly revoke access for former employees or contractors.

14.4. Kolmisoft may apply emergency security measures where reasonably necessary to protect the Services, Software, Equipment, Customer systems or third parties.

14.5. The Customer shall not perform penetration tests, vulnerability scans, load tests or similar testing against Kolmisoft systems without prior written approval.

15. Backups and Data

15.1. Backup obligations depend on the applicable Order and hosting arrangement.

15.2. Unless Kolmisoft expressly agrees to provide managed backup services, the Customer is responsible for maintaining its own backups and disaster-recovery procedures.

15.3. Kolmisoft is not liable for loss of data where the loss could have been avoided by the Customer maintaining appropriate backups.

15.4. Where Kolmisoft provides backup configuration or monitoring, such services are operational assistance and do not guarantee complete recovery in all circumstances.

16. Data Protection

16.1. Each Party shall comply with applicable data protection laws, including Regulation (EU) 2016/679, the General Data Protection Regulation (“GDPR”), where applicable.

16.2. Where Kolmisoft processes personal data on behalf of the Customer, the Customer is the controller, and Kolmisoft is the processor, unless the Parties expressly agree otherwise.

16.3. Kolmisoft shall process personal data only on documented instructions from the Customer, including instructions contained in the Agreement, unless required by law.

16.4. Kolmisoft shall ensure that persons authorized to process personal data are subject to confidentiality obligations.

16.5. Kolmisoft shall implement appropriate technical and organizational measures, taking into account the nature, scope, context and purpose of processing and the risk to individuals.

16.6. The Customer gives Kolmisoft general authorization to use sub-processors necessary to provide the Services, including hosting providers, infrastructure providers, support tools, communication tools, payment providers, accounting systems and professional advisers.

16.7. Kolmisoft shall remain responsible for sub-processors as required by GDPR Article 28.

16.8. Kolmisoft shall inform the Customer of intended material changes concerning sub-processors where required by law. The Customer may object on reasonable data-protection grounds.

16.9. Kolmisoft shall assist the Customer, taking into account the nature of processing and information available to Kolmisoft, with data-subject requests, security obligations, breach notifications, data protection impact assessments and consultations with supervisory authorities, where required by law. Such assistance may be subject to reasonable fees unless required due to Kolmisoft’s breach.

16.10. Kolmisoft shall notify the Customer without undue delay after becoming aware of a personal data breach affecting personal data processed on behalf of the Customer.

16.11. The Customer is responsible for determining whether a personal data breach must be notified to a supervisory authority or data subjects.

16.12. The Customer shall not provide special categories of personal data, criminal-offense data or other highly sensitive data to Kolmisoft unless expressly agreed in writing.

16.13. If personal data is transferred outside the European Economic Area, Kolmisoft shall use an appropriate transfer mechanism where required by applicable data protection law.

16.14. Upon termination of the Services, Kolmisoft shall delete or return personal data processed on behalf of the Customer within a reasonable period, unless retention is required by law, necessary for legal claims or included in backups deleted according to normal retention cycles.

16.15. Kolmisoft’s processing of personal data as an independent controller, including website visitor data, sales contacts, billing contacts, and support account data, is governed by Kolmisoft’s Privacy Policy.

17. Data Processing Details

17.1. Subject matter of processing: provision, support, maintenance, hosting, licensing, billing, troubleshooting, monitoring, upgrading and improvement of Kolmisoft Services.

17.2. Duration of processing: for the term of the Agreement and for the period necessary for deletion, backup expiry, legal compliance, accounting, dispute resolution and legitimate business records.

17.3. Nature and purpose of processing: storage, hosting, access, retrieval, consultation, transmission, configuration, monitoring, analysis, troubleshooting, backup, deletion and support activities necessary to provide the Services.

17.4. Categories of data subjects: Customer employees, contractors, administrators, technical contacts, billing contacts, support contacts, users, resellers, subscribers, end users, callers, called parties and other persons whose data is submitted to or processed through the Services.

17.5. Categories of personal data: names, business contact details, usernames, account data, billing data, technical identifiers, IP addresses, SIP data, call-detail records, traffic metadata, routing data, logs, support-ticket content, configuration data, authentication data and other data submitted by the Customer.

17.6. Special categories of data: none intended. The Customer must not submit special categories of personal data unless expressly agreed in writing.

17.7. Customer instructions: the Agreement, applicable Orders, support requests, technical documentation and lawful written instructions provided by authorized Customer representatives.

18. Confidentiality

18.1. Each Party shall protect the other Party’s Confidential Information using at least reasonable care.

18.2. Confidential Information may be used only for purposes of performing or receiving the Services.

18.3. Confidential Information may be disclosed to employees, contractors, advisers, auditors, hosting providers, support providers and other representatives who need to know it and are bound by confidentiality obligations.

18.4. Confidentiality obligations do not apply to information that is public, already known without breach, independently developed, lawfully received from a third party or required to be disclosed by law.

18.5. These confidentiality obligations survive termination of the Agreement.

19. Intellectual Property

19.1. Kolmisoft and its licensors retain all rights, title and interest in the Software, Equipment, documentation, source code, object code, designs, databases, tools, APIs, know-how, processes, templates, scripts, improvements, updates, upgrades and related intellectual property.

19.2. No intellectual property rights are transferred to the Customer except the limited license expressly granted in the Agreement.

19.3. The Customer retains ownership of its own business data, customer data and content.

19.4. Kolmisoft may use general knowledge, experience, ideas, concepts and know-how acquired while providing the Services, provided that Kolmisoft does not disclose the Customer’s Confidential Information.

19.5. If the Customer provides suggestions, ideas or feedback, Kolmisoft may use them without restriction or compensation.

20. Third-Party Services

20.1. The Services may depend on third-party providers, including hosting providers, carriers, telecom operators, payment processors, operating systems, databases, network providers, libraries, APIs and other third-party systems.

20.2. Kolmisoft is not responsible for failures, delays, defects, security incidents, data loss, price changes or service changes caused by third-party providers outside Kolmisoft’s reasonable control.

20.3. The Customer is responsible for complying with third-party terms applicable to services, systems or software used by the Customer.

21. Availability and Service Levels

21.1. Any service-level commitments apply only if expressly agreed in an Order or support plan.

21.2. Unless expressly agreed otherwise, Kolmisoft does not guarantee uninterrupted, error-free or continuous availability of the Services.

21.3. Availability commitments do not apply to downtime or issues caused by:

a. scheduled maintenance;

b. emergency maintenance;

c. Customer systems, networks, configuration, or actions;

d. third-party providers;

e. force majeure events;

f. security incidents not caused by Kolmisoft;

g. suspension due to breach or non-payment;

h. unsupported or modified environments.

22. Suspension

22.1. Kolmisoft may suspend or restrict Services immediately, in whole or in part, if:

a. the Customer fails to pay overdue fees;

b. the Customer breaches the Agreement;

c. the Customer’s use creates security, legal, operational or reputational risk;

d. the Customer uses the Services for prohibited activity;

e. suspension is required by law, court order, regulator, carrier, hosting provider, or other competent authority;

f. urgent action is necessary to protect Kolmisoft, the Customer or third parties.

22.2. Kolmisoft shall use reasonable efforts to notify the Customer of suspension unless notice is legally prohibited or impractical due to urgency.

22.3. The Customer remains liable for fees during suspension unless the suspension results solely from Kolmisoft’s breach.

23. Term and Termination

23.1. The Agreement starts when the Customer accepts an Order, signs an agreement, pays an invoice, accesses the Services or otherwise confirms acceptance.

23.2. The Agreement remains valid for the term specified in the applicable Order.

23.3. If no fixed term is specified, the Agreement continues until terminated by either Party with 30 calendar days’ written notice.

23.4. If a Shortest Service Period applies, the Customer may not terminate for convenience before the end of that period without paying all remaining fees, agreed early-termination charges and any unrecovered costs incurred by Kolmisoft.

23.5. Either Party may terminate the Agreement for material breach if the breach is not cured within 14 calendar days after written notice.

23.6. Kolmisoft may terminate immediately if the Customer:

a. fails to pay overdue amounts;

b. violates acceptable-use, sanctions, export-control, or telecom-compliance obligations;

c. infringes Kolmisoft intellectual property rights;

d. attempts to bypass licensing restrictions;

e. becomes insolvent, enters liquidation or ceases business;

f. creates material legal, security, or operational risk.

23.7. Upon termination, the Customer shall stop using the Services and Software, pay all outstanding amounts and allow Kolmisoft to remove or disable Kolmisoft Equipment, Software and access.

23.8. Termination does not affect rights and obligations accrued before termination.

24. Effects of Termination

24.1. Upon termination or expiry:

a. all unpaid fees become immediately due;

b. the Customer’s right to use the Software and Services ends;

c. Kolmisoft may disable access, licenses, support, hosting and related services;

d. each Party shall return or delete the other Party’s Confidential Information where reasonably required, subject to legal retention and backup cycles;

e. provisions intended to survive termination remain in force.

24.2. The Customer is responsible for exporting its data before termination unless export assistance is agreed separately.

24.3. Kolmisoft may charge fees for data export, migration, reactivation, emergency access or post-termination assistance.

25. Liability

25.1. Each Party is liable for direct losses caused by its breach of the Agreement, subject to the limitations below.

25.2. Kolmisoft is not liable for:

a. indirect, incidental, special, punitive or consequential losses;

b. loss of profit, revenue, business, goodwill, anticipated savings or production;

c. failed transactions with third parties;

d. loss or corruption of data where the Customer failed to maintain appropriate backups;

e. Customer configuration, misuse, negligence or unauthorized modification;

f. third-party providers, networks, carriers, routes, hardware or software;

g. Customer’s telecom traffic, fraud, end users, resellers or business model;

h. events outside Kolmisoft’s reasonable control.

25.3. Kolmisoft’s total aggregate liability arising out of or related to the Agreement shall not exceed the fees paid by the Customer for the affected Service during the one month immediately preceding the event giving rise to liability.

25.4. Nothing in the Agreement limits liability where such limitation is prohibited by mandatory law.

25.5. The Customer shall indemnify Kolmisoft against claims, damages, fines, penalties, losses, costs and expenses arising from the Customer’s traffic, end users, resellers, content, data, unlawful use, telecom compliance failures, tax obligations, sanctions violations, intellectual property infringement or breach of the Agreement.

26. Warranties and Disclaimers

26.1. Kolmisoft warrants that it will provide the Services with reasonable skill and care.

26.2. Except as expressly stated in the Agreement, the Services, Software and Equipment are provided “as is” and “as available”.

26.3. Kolmisoft does not warrant that the Services will be uninterrupted, error-free, completely secure, compatible with all third-party systems or suitable for all Customer purposes.

26.4. The Customer is responsible for evaluating whether the Services meet its business, technical, regulatory and operational requirements.

27. Sanctions, Export Control and Anti-Corruption

27.1. The Customer shall comply with applicable sanctions, export-control, anti-bribery, anti-corruption, anti-money-laundering and trade-control laws.

27.2. The Customer shall not use, sell, export, re-export, transfer or make available the Services to any person, entity, country or territory where doing so would violate applicable sanctions or export-control laws.

27.3. Kolmisoft may refuse, suspend or terminate Services if it reasonably believes that providing the Services may violate sanctions, export-control rules or other applicable laws.

28. Force Majeure

28.1. Neither Party is liable for failure or delay caused by events beyond its reasonable control, including natural disasters, fire, flood, lightning, war, terrorism, civil unrest, strikes, labor disputes, power failures, internet failures, carrier failures, hosting-provider failures, cyberattacks, government actions, regulatory restrictions, epidemic, pandemic or other force majeure events.

28.2. The affected Party shall notify the other Party within a reasonable time and use reasonable efforts to reduce the impact.

28.3. If a force majeure event continues for more than 60 calendar days, either Party may terminate the affected Services with 10 calendar days’ written notice.

29. Notices

29.1. Notices may be sent by email, support system, registered mail, courier or another agreed written method.

29.2. Notices to Kolmisoft may be sent to info@kolmisoft.com, unless a specific notice address is stated in the applicable Order.

29.3. Billing-related communications may be sent to accounting@kolmisoft.com.

29.4. Support requests should be submitted through support.kolmisoft.com or another agreed support channel.

29.5. Email notices are deemed received when sent, unless the sender receives an automated delivery-failure notice.

30. Assignment

30.1. The Customer may not assign or transfer the Agreement without Kolmisoft’s prior written consent.

30.2. Kolmisoft may assign or transfer the Agreement to an affiliate, successor, or purchaser of its business or company within its group, provided that such assignment does not materially reduce the Customer’s rights.

31. Amendments

31.1. Kolmisoft may update these Terms from time to time.

31.2. Updated Terms apply from the date stated on the updated version, unless otherwise specified.

31.3. For active paid Services, material changes will apply after at least 30 calendar days’ notice, unless changes are required earlier by law, security reasons or urgent operational necessity.

31.4. Continued use of the Services after the effective date of the updated Terms constitutes acceptance of the updated Terms.

32. Severability

32.1. If any provision of the Agreement is found invalid, illegal or unenforceable, the remaining provisions remain valid.

32.2. The invalid provision shall be replaced by a valid provision that most closely reflects the original commercial purpose.

33. No Waiver

33.1. Failure or delay by either Party to enforce any right does not constitute a waiver of that right.

33.2. A waiver is valid only if made in writing.

34. Governing Law and Disputes

34.1. The Agreement is governed by the laws of the Republic of Lithuania, excluding conflict-of-law rules.

34.2. The Parties shall first attempt to resolve disputes through good-faith negotiations.

34.3. If a dispute is not resolved by negotiation, it shall be submitted to the competent courts of Vilnius, Lithuania, unless mandatory law requires another forum.

35. Entire Agreement

35.1. The Agreement constitutes the entire agreement between the Parties regarding the Services and replaces all prior proposals, discussions, representations and agreements relating to the same subject matter.

35.2. The Customer confirms that it has not relied on any statement, promise or representation not expressly included in the Agreement.

36. Contact Details

Kolmisoft UAB
Company code: 301534711
VAT code: LT100003884617
Address: Prancūzų g. 12, LT-11329 Vilnius, Lithuania
General email: info@kolmisoft.com
Billing email: accounting@kolmisoft.com
Support: support.kolmisoft.com
Phone: +370 5 205 8393

© 2026 Kolmisoft UAB. All rights reserved.